Privacy Policy
Last updated: January 2025
Table of Contents
Introduction
Realtor Gold ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our AI-powered real estate platform.
By using Realtor Gold, you agree to the collection and use of information in accordance with this policy.
Information We Collect
1. Personal Information
We collect information to provide better services to all our users. The types of information we collect include:
- Account information (name, email, phone number, brokerage details)
- Professional credentials and license information
- Geographic preferences and service areas
- Communication preferences
- Payment and billing information
2. Usage Data
We automatically collect information about how you interact with our platform:
- Pages visited and time spent on each page
- Search queries and filters used
- Lead generation activities and interactions
- Device information and browser type
- IP address and general location information
3. Data Collection Methods
We collect data through several methods:
- Direct information you provide when creating an account
- Automatically collected usage data and analytics
- Publicly available property and demographic data
- Cookies and similar tracking technologies
- Third-party data sources for property information
How We Use Your Information
We use the information we collect to:
- Provide and maintain our AI-powered seller discovery service
- Generate personalized seller leads and predictive insights
- Communicate with you about your account and service updates
- Process payments and manage your subscription
- Improve our services and develop new features
- Ensure platform security and prevent fraudulent activity
- Analyze usage patterns to optimize user experience
- Comply with legal and regulatory requirements
Information Sharing
We do not sell your personal information. We may share information only in the following circumstances:
- With your explicit consent
- With service providers who assist in operating our platform (payment processors, analytics providers)
- To comply with legal obligations, court orders, or government requests
- To protect our rights, property, or safety, and that of our users
- In connection with a business transaction (merger, acquisition, or sale of assets)
- With trusted partners who provide integrated services (CRM platforms)
FCRA Compliance
Realtor Gold is not a consumer reporting agency and does not provide consumer reports as defined by the Fair Credit Reporting Act (FCRA). Our service is designed exclusively for licensed real estate professionals and should not be used for:
- Employment decisions
- Credit or insurance determinations
- Housing decisions that violate fair housing laws
- Any other purpose prohibited by the FCRA
Users must ensure compliance with all applicable laws when using our seller insights.
Data Security
We implement appropriate technical and organizational measures to protect your personal information:
- Encryption of data in transit and at rest
- Secure data storage with limited access
- Regular security audits and vulnerability assessments
- Employee training on data protection practices
- Incident response procedures for data breaches
- Compliance with industry security standards
Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request a copy of your personal information
- Correction: Update inaccurate or incomplete information
- Deletion: Request deletion of your account and associated data
- Portability: Obtain your data in a structured, machine-readable format
- Restriction: Limit processing of your information
- Objection: Object to certain processing activities
- Opt-out: Unsubscribe from marketing communications
To exercise these rights, please contact us using the information provided below.
International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international data transfers, including:
- Standard Contractual Clauses (SCCs) approved by the European Commission
- Adequacy determinations where applicable
- Compliance with applicable data protection laws
Children's Privacy
Our service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information immediately.
Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices, legal requirements, or business operations. We will notify you of any changes by:
- Posting the new policy on this page
- Updating the "Last updated" date
- Sending email notifications for significant changes
- Displaying prominent notices on our platform